Unleashing the Power of TRACK University: Tools, Tips, and Tricks Q&A

We’re excited to bring you the latest insights straight from the heart of TRACK University! To do so, we sat down with Valetta Taylor, Director of Learning and Development at MCi. In this interview, Valetta unravels the magic behind Quick Reference Guides, the Facilitator Guide, and the perks of becoming a Certified TRACK Professional. Whether you’re a seasoned user or just starting your TRACK journey, this exclusive interview is your backstage pass to maximizing the benefits that TRACK University has to offer.

Q: What are Quick Reference Guides?

Valetta: TRACK University Quick Reference Guides are comprehensive sets of instructions that focus on specific functionalities rather than the tools themselves. They are step-by-step guides for efficiently performing tasks, aiding users in setting up and utilizing functionalities swiftly. These guides offer essential instructions and visual aids, facilitating quick comprehension for users. You can find the Quick Reference Guides below our training courses and within the file repository, and they are downloadable for easy access whenever needed. With over 300 quick guides in our extensive library, a wealth of resources is at your fingertips.

Q: What purpose does the Facilitator Guide serve, and how can I effectively utilize it?

Valetta: The Facilitator Guide is a valuable resource designed to enhance understanding of a training session's objectives and guide effective delivery of the material. Within the TRACK University Facilitator Guide, you'll find pre-training and training checklists crucial for success in the classroom setting. Additionally, there's a list of training notes to help gauge and confirm students' comprehension. The overarching aim is to provide a standardized instructional document for training users on the TRACK application, instilling confidence in trainers and promoting alignment in training practices.

Q: What are the benefits of being a Certified TRACK Professional?

Valetta: Becoming a certified professional in TRACK offers numerous advantages. Certification sets you apart, signaling high competency and proven proficiency. A Certified TRACK Professional operates at an advanced level, possessing skills to analyze, train others, and provide leadership. Certification enhances credibility, marketability, and can lead to career advancement, reflecting a commitment to professional development and potentially increasing earning potential. It's highly recommended for those aiming to showcase expertise and contribute to professional growth.

Q: What is the best way to use TRACK University in my organization?

Valetta: TRACK University serves three primary areas of significance. First, it plays a crucial role in streamlining the onboarding process for new employees by providing comprehensive training modules. Second, it is instrumental in correcting or reinforcing the proper use of functionality through ongoing training sessions. Lastly, TRACK University becomes a catalyst for driving process improvement initiatives by offering advanced training modules and insights. This strategic approach fosters a culture of continuous improvement and adaptability within the workforce.

Q: Are there additional resources that I can use to assist my organization?

Valetta: We recommend accessing the Customer Support and Self-Help System, a versatile tool offering Quick Reference Guides with links to TRACK University for quick access to related tutorials. It also provides a library of troubleshooting and knowledge-based articles to help your organization find answers to common questions. You can access the Customer Support and Self-Help System by clicking the Help icon in the TRACK and myTrack applications.

We hope you’ve enjoyed the deep dive into the features and benefits TRACK University brings to your fingertips. The resources offered, from Quick Reference Guides to the strategic insights of the Facilitator Guide, are designed with you in mind, and becoming a Certified TRACK Professional opens up new avenues for growth and recognition. Whether you’re a new user, a seasoned professional, or someone aiming for career growth, TRACK University is here to help!

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